- Jan 30, 2014
- Reaction score
If you've forgotten password or login from our loader, you should follow next steps:
1. First of all choose one of the listed people who you will write about your situation:
- Vitaly Borisovich: VK (preferred)
2. When you've done with your choice, tell him:
1. Description of the problem (example: I have forgotten the password from EXLoader)
2. Login from EXLoader;
3. Registration e-mail in EXLoader;
4. 1-2 purchased keys (you can find them using PayPro or Oplata.Info service);
5. New password.
6. PC specifications (CPU, motherboard, video card).
Also be noticed that if you have no information for at least one of p.2, p.3 or p.4 requirements, then it's impossible to restore your account.
Example of the application:
1. I have forgotten the password from EXLoader
6. i7 7700k, ASUS Z-270-GAMING, GTX 1080ti
3. Expect the answer.
YOU DO NOT HAVE TO REPEAT YOUR REQUEST TO ALL PEOPLE LISTED HERE, EXPECT REPLY FROM THE PERSON YOU CHOSE. REPEATING WILL NOT SPEED UP, BUT CAN SLOW DOWN RECOVERY FOR YOU. YOU CAN SELECT ANOTHER PERSON TO WRITE ONLY IF YOU HAVEN'T RECEIVED ANSWER WITHIN 24 HOURS. USUALLY WE APPROVE/REJECT REQUESTS IN SHORT TIME.